Lost/ Stolen Package

At iEDM, we strive to provide exceptional customer service and ensure that our customers receive their orders in a timely and secure manner. We understand that the delivery process can sometimes be unpredictable, and while we make every effort to ensure the successful delivery of your order, there are instances where packages may be marked as delivered by the mail carrier but are not received by the intended recipient.
Please note that once your order has been marked as delivered by the mail carrier, iEDM cannot be held responsible for any lost or stolen packages. We kindly request you to review the following policy regarding orders that have been marked as delivered:

1. Confirm Your Delivery Address: Before placing an order, it is crucial to provide accurate and up-to-date shipping information. Please double-check your delivery address during the checkout process to ensure its accuracy. iEDM will ship the order to the address provided, and we cannot be held responsible for any misdeliveries resulting from incorrect address information.

2. Contact the Mail Carrier: If your package is marked as delivered but you have not received it, we recommend contacting the mail carrier responsible for the delivery. Often, they can provide additional details about the delivery or offer guidance on how to resolve the issue. In many cases, packages marked as delivered are usually located nearby or held at a local postal facility for pickup.

3. File a Claim: In the event that you have contacted the mail carrier, and the issue is still unresolved, we advise filing a claim with the respective carrier. Most shipping services offer procedures for filing claims regarding lost or stolen packages. Please consult the specific carrier's website or contact their customer service for more information on initiating a claim.

Assistance from iEDM: While iEDM cannot replace orders marked as delivered, we still want to assist you in any way we can. Please reach out to our customer support team, and we will do our best to provide guidance and support throughout the process. We may be able to help you track the package or provide additional information to aid in resolving the situation.

We encourage our customers to take precautions such as requiring signature confirmation or utilizing secure delivery options to minimize the risk of package theft.

We appreciate your understanding and cooperation in adhering to this store policy. If you have any further questions or concerns, please do not hesitate to contact our customer support team, and we will be happy to assist you.

Thank you for choosing iEDM!