What is your return and exchange policy?

Our return policy is effective for 15 days for eyewear accessories and 30 days for all other brands. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

Please note that the following items are final sale and cannot be returned or exchanged:

• Hygiene-sensitive items (Neck gaiters, bandanas, swimsuits, and trunks)

• Clearance items

• Mystery Boxes

Exceptions are made only if the order was shipped late or if you received the incorrect item and it remains sealed in its original packaging.

When sending a return or exchange always contact customer support prior to returning the item(s). You will be responsible for return postage unless the item you purchased is damaged or the incorrect size, in which case our customer support will provide a return label free of charge.

Refunds: Once your return is received and inspected, your refund will be processed in the form of either store credit or refund.
 

Exchanges: Please be sure to include the product name and size of the item you like to exchange it for. 

Download and fill out our Returns & Exchanges Form 

For damaged or defective items, please provide a brief description of the damage and provide customer support with a photo to obtain a pre-paid return slip. If the item is damaged and you would like an exchange, we will process it and ship your replacement item(s) free of charge. 

Once your return/exchange request is submitted to customer support it will be responded to 1-3 Business Days. Please note that there will be a reship fee charged on exchanges to cover the Shipping & Handling charges on the shipment of your exchange. It is $6.50 for US orders and $20 for international.