iEDM will honor exchange requests within made and postmarked within 30 days* of the delivery date. Please note for that GloFx accessories, the exchange period is 15 days and the damage return/replacement period is 5 days.
If you are requesting an exchange for the same item please fill out the iEDM Returns & Exchanges Form. For all size exchanges, please be sure to include the exact size you would like the exchange for. For damaged or defective items, please provide a brief description of the damage and provide customer support with a photo to obtain a pre-paid return slip. If the item is damaged and you would like an exchange, we will process it and ship your replacement item(s) free of charge.
Once your return/exchange request is submitted to customer support it will be replied to within 1-2 Business Days. Please note that there will be $5 reship fee charged on domestic exchanges to cover the Shipping & Handling charges on the shipment of your exchange.
For size change requests on made-to-order items after 24 hours, there will be a 10% re-stocking fee.
Please Note: Due to the Covid 19 outbreak we will temporarily not be accepting returns/exchanges for neck gaiters, bandana, cloth and anti-germ masks. We can only honor this if your order shipped late or you received the wrong item and it is still sealed in its original packaging.