MADE-TO-ORDER ITEMS
• Eligible for return within 30 days of delivery
• Must be unworn with original hang tags attached
• Cancellations accepted within 24 hours of purchase
• 15% restocking fee applies for cancellations after 24 hours
• Shipping fees only refundable for unshipped orders
GLOFX ACCESSORIES
• Returns accepted within 14 days of purchase
• Items must be unopened and in original packaging
• Damage claims must be reported within 3 days of delivery
NON-RETURNABLE ITEMS
• Clearance/ready-to-ship merchandise
• Custom products
• Neck gaiters and bandanas
• Opened swimwear packages
RETURN PROCESS
1. Contact customerservice@iedm.com before returning any items
2. Complete and include the iEDM Return/Exchange Form
3. Ship items to the provided return address
SHIPPING COSTS
• Standard returns: Customer responsible for return shipping
• Damaged or incorrect items: Free return label provided
REFUND PROCESSING
• Confirmation email sent upon receipt of return
• Refund issued as store credit or original payment method
• Processing time: 1-2 business days after inspection
IMPORTANT: Please review product descriptions carefully to distinguish between made-to-order and ready-to-ship items.
To initiate a return, please visit our Returns/Exchanges portal. Our customer service team will guide you through the process.
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