Tracking says delivered, but I don't have my package

We know this is stressful. Packages marked delivered often turn up nearby, so start here:

1. Check around your door, mailbox, building mailroom and with neighbors.
2. Confirm the shipping address in your order confirmation email.
3. Contact the carrier (usually USPS) and open a missing package search. They can see exactly where the package was scanned.
4. Still missing? Email customerservice@iedm.com with your order number. We will help with the carrier claim.

Once a carrier marks a package delivered, it is out of our hands and we are not able to replace it. A claim with the carrier is the best route, and we will help you file it.