Our return policy is effective for 15 days for Glofx accessories and 30 days for all other brands. Customized GloFx products are non-returnable, while defective products should be reported within 5 days from the delivery date.
There is no refund or exchange on clearance (ready-to-ship) products
To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Due to the COVID-19 outbreak, we will temporarily not be accepting returns/exchanges for neck gaiters, bandana masks, cloth, and anti-germ masks. Opened packages for swimsuits and swimming trunks will not be return eligible. We can only honor this if your order shipped late or you received the wrong item and it is still sealed in its original packaging.
When sending a return or exchange always contact customer support prior to returning the item(s) and please include the iEDM Return/Exchange Form. You can print your return slip out here.
Refunds (if applicable) If you would like to return your item, please use our Returns/Exchanges link. Fill out the form and state the reason for your return. You will be responsible for return postage unless the item you purchased is damaged or the incorrect size, in which case our customer support will provide a return label free of charge.
Once your return is received and processed we will send you an email notifying that we have received your returned item. Once your return is approved, your refund will be processed in the form of either store credit or refund.
We allow cancellation of made-to-order items up to 24 hours after purchase. If the request is beyond the allowed timeframe, there will be a 15% re-stock fee deducted to account for the item being already placed into production. Please make sure to read our item descriptions carefully to verify whether you are purchasing made-to-order or ready to ship :)
Exchanges (if applicable) iEDM will honor any exchange request within 30 days as long as the item is brand new, unused condition. If you are requesting an exchange for the same item please fill our our Returns & Exchanges Form. For all size exchanges, please be sure to include the exact size you would like the exchange for. For damaged or defective items, please provide a brief description of the damage and provide customer support with a photo to obtain a pre-paid return slip. If the item is damaged and you would like an exchange, we will process it and ship your replacement item(s) free of charge.
Once your return/exchange request is submitted to customer support it will be responded to 1-3 Business Days. Please note that there will be a reship fee charged on exchanges to cover the Shipping & Handling charges on the shipment of your exchange. It is $5 for US orders and $20 for international.